Terms of service

DUTIES AND TAXES

International orders shipped to customers: please be aware that Customs, Duties and Tax are payable in your country. You will normally have one week to pay before your order is returned to us. 

ORDER TRACKING 

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, the relevant Hamethop partner will aim to dispatch it within 2- 7 business days. 

Depending on your location, delivery will normally take 2-7 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress using the provided waybill number. While we aim to always deliver within the specified times, we aren’t responsible for delays due to courier services, customs clearance or failed payment approval.